Three more agencies to partner MSO: Grace Fu

KELLY NG Today Online 10 Mar 15;

SINGAPORE — From April this year, the Municipal Services Office will partner three additional agencies, namely the Building and Construction Authority, the Singapore Land Authority and the Urban Redevelopment Authority to expand its scope of work and ensure that municipal feedback is properly acted on, said Minister in the Prime Minister’s Office Grace Fu today (March 10).

The three agencies, which manage around 700 municipal cases every month, will have to adopt the office’s service standards, which includes a protocol to surface complex cases to partner agencies’ senior management and the MSO’s attention. Feedback provided to these agencies will also be channeled to the MSO’s integrated municipal management system. The full system integration is targeted to complete by 2016.

With these three agencies on board, the MSO will now have a total of 11 partner agencies, including existing ones like the Singapore Police Force, the National Environment Agency, the National Parks Board, the Land Transport Authority, the Housing & Development Board, the Agri-Food & Veterinary Authority of Singapore, the People’s Association and PUB.

Ms Fu also announced a pilot trial between MSO and the Jurong and Holland-Bukit Panjang town councils to fine-tune feedback management protocols. The trial started this month and will be extended to all town councils if successful.

As part of efforts to improve efficiency in public service, from June onwards, NParks will be the central agency for public greenery maintenance. As a start, it will centralise grass-cutting works currently managed by the SLA, PUB and HDB.