Utilities bill redesigned to help Singaporeans conserve water, electricity

Channel NewsAsia 1 Aug 16;

SINGAPORE: Starting August, households in Singapore will receive a redesigned utilities bill to help them track and take steps to reduce their energy and water consumption.

The bill was redesigned based on feedback from usability tests with the public, said SP Services, Energy Market Authority (EMA), PUB and City Gas in a joint press release on Monday (Aug 1).

The new layout allows consumers to view utility usage at a glance, compare the average consumption of neighbours living in similar housing types or streets as well as the national average, and learn how they could be more efficient in their consumption.

Highlights from the redesigned bill include:

a. A concise bill summary to easily view one's account information;
b. Consumption graphs on the front showing previous months' usage and comparisons with neighbours' and national average consumption;
c. Personalised tips and advice on how to be more energy- and water-efficient;
d. The use of icons for improved clarity;
e. Larger text to emphasise important information such as "total amount".

Managing director of SP Services, Mr Chuah Kee Heng, said: "We designed the bill to help customers adopt more energy- and water-efficient habits. At a glance, they can clearly see their charges, consumption for the past five months and compare it with their efficient neighbours as well as the national average.

“It is one of several initiatives we have introduced to help customers make energy saving a way of life," he said.

In May, SP Services, together with EMA and PUB, launched a new mobile app to help consumers reduce energy and water consumption, lower their utilities bill and conserve the environment.

- CNA/cy